By visiting our website and/or making a purchase from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms and conditions and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the website, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

 

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree to all terms and conditions, you may not use the website or services.

 

Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update or change these Terms at any time by posting updates on our website. It is your responsibility to check periodically for changes. Continued use of or access to the website constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., providing the e-commerce platform allowing us to sell products to you.

How is the product packaged?

Your order will be carefully packaged in our branded, eco-friendly packaging designed to ensure your products arrive safely and in perfect condition.

We use durable, sustainable materials to minimize environmental impact while providing a refined unboxing experience.

Rest assured, each package is thoughtfully prepared, highlighting our commitment to quality, sustainability, and style.

 

How fast are orders processed?

PO Box, APO, or FPO address is not accepted.

Orders are usually processed and shipped within 1–2 business days, unless otherwise advised.

 

What is the shipping fee and time?

FREE shipping

Shipping times vary by destination, typically between 4–15 business days. 

Return & Refund Policy

1. General Terms
We accept eligible returns within 14 calendar days from the date of delivery. For pre-order items, the return window is also 14 calendar days after you receive the package.
All sale, promotional, discounted, and clearance items are non-refundable, non-returnable, and non-exchangeable. Once an order has been placed at a set price, we are unable to apply future discounts or offer partial refunds.
This policy complies with local statutory consumer rights in all operating regions.

2. Approved Return Scenarios
We do not offer refunds for change of mind, incorrect sizing, unwanted items, or personal dislike. Refunds will only be issued if:
- The item is faulty (verified manufacturing defect or quality damage); or
- You have received the wrong item.
If either applies, please contact our customer support team immediately with your order number and clear photos. We will arrange an exchange or refund once approved.

3. Return Requirements & Non-Defective Standards
All returned items must be unworn, unused, unwashed, and in perfect resalable condition. Original tags, labels, packaging boxes, protective materials, and all accessories must be completely intact and included in the return parcel.
The following situations are not recognized as quality defects and do not qualify for returns or refunds:
- Products originally manufactured without tags or labels
- Minor creases, wrinkles or indentations caused by long-distance transportation
- Tiny craftsmanship flaws, slight color differences, or minor finish imperfections resulting from mass production, which do not affect normal wearing
Returns without prior written approval from our customer service team are strictly unacceptable. Unauthorized returned packages will be rejected and shipped back to the customer at the customer's own expense.

4. Fee Regulations
For approved returns caused by our error (faulty item / wrong item), we will cover the full return shipping cost. No additional fees will be deducted from the refund.
For orders that met free shipping thresholds, a 15% restocking fee will be deducted from the refund amount to partially cover our initial outbound shipping and handling costs.
Customers are responsible for all return shipping costs, customs duties, and related logistics fees for any unauthorized or non-qualifying return attempts. Such returns will not be refunded.

5. International Customers
Please note that if you are returning items to us from outside of China, you may incur customs fees for us to receive your return. As our policy stipulates that return postage costs are the full responsibility of the customer, this includes any customs fees incurred during the return shipment. Exceptions apply only if the product is faulty or the wrong item was sent.
We strongly recommend that all returns are sent using tracked and insured delivery services. We are not liable for items that are lost, stolen, or damaged during return transit.

6. Missing Item Handling
If your order has missing items, please contact our customer support team within 24 hours after delivery confirmation. Please retain all original packaging materials (cartons, plastic bags, protective fillers, etc.) until our verification process is completed. Failure to preserve complete packaging may result in rejection of the missing item refund claim.

7. Inspection & Processing Time
All returned goods will undergo strict inspection by our fulfillment team upon arrival. If items are found worn, stained, damaged, incomplete, or unable to be resold, we reserve the right to reject the return and send the goods back to the customer. We are conscious of the potential waste un‑resellable returns create, and reserve the right to return such items to the sender on a case‑by‑case basis.
The entire return process may take up to 21 working days. Approved refunds will be issued back to the original payment method. The actual arrival time depends on your payment provider's processing schedule. Shipping fees and customs fees are non-refundable except in cases caused by our error.
The responsibility of the return remains with the customer until the parcel reaches our fulfillment center. Please retain your return receipt.

8. Transit Liability
Customers undertake all transportation risks and responsibilities for self-initiated return shipments. We are not liable for loss, theft, or damage of return parcels during transit.

This privacy policy explains how we handle the personal information we collect, use, and disclose, and how you can contact us regarding your personal information or to request access.

What is Personal Information?

Personal information refers to any information or opinion about an identified or reasonably identifiable individual, regardless of its truth or form.

Collection of Personal Information

We may collect the following types of information:

Identifying and contact information (e.g., your name, address, age, date of birth, gender, and email address);

Financial information (e.g., credit or debit card details);

Information related to your use of our website, account registration, and purchases (e.g., username, password, IP address, purchase history, and website activity);

Additional information you voluntarily provide through your profile or communication with us.

We collect personal information to:

Provide and improve our products and services;

Process your transactions and manage your account;

Communicate relevant product information or promotions.

 

Personal information is typically collected directly from you or an authorized individual acting on your behalf via our website, phone, or email.

If you choose not to provide certain requested personal information or withdraw your consent (subject to legal and contractual limitations), we may be unable to provide the requested products or services or maintain effective communication with you.

 

Your Legal Rights and Choices

Under privacy and data protection laws, you have the right to access, correct, transfer, and control your personal data, including withdrawing consent or opting out of certain uses.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or sexual orientation.

We do not share or disclose your personal information except as legally required, for security or customs purposes, or with trusted service providers involved in IT support, system administration, payment processing, shipping, and legal services.

Data Security

We protect your personal information using secure and reasonable measures, maintaining strict confidentiality standards within our company.

Should any breach affecting your personal information occur, we will notify you as soon as practicable.

Contact Us

To exercise your rights regarding your personal information or for further inquiries, please contact us:

📩 Email: redrinsestudio@gmail.com

Hi, this is Danford.

In 2023, I made a pivot.

The pandemic forced me to rethink everything — so I left behind the white hat of a Le Cordon Bleu chef, returned home from New Zealand, and put on the first cap I ever designed.

From crafting flavors in a kitchen to cutting fabric at midnight, RED*RINSE began with a single sketch — a quiet rebellion against mass-market aesthetics. A statement that said, I dress for myself.

We don’t follow trends. We don’t label by gender. Because style shouldn’t come with boundaries.

Each season, we revisit the past to reshape silhouettes and textures for a new generation of city-dwellers.

RED*RINSE is for those who don’t want to dress “just right” — and refuse to say “close enough.”

This isn’t just clothing. It’s attitude. A rewrite of what fashion can say.

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Our Mission

We started RED*RINSE to break away from the idea that there’s a “right” way to dress. We don’t follow trends — we create a language of style.

Because clothing isn’t just what you wear, it’s how you live.